GUEST (Guidelines for Unified Excellence in Service Training) is PYA’s much celebrated Industry Standard training program for the Interior Departments onboard Superyachts.This year we are proud to announce a partnership with PYA and have organised for stewardesses a GUEST Crew Workshop which will be held on Friday, the 3rd of February, an action packed, informative and vital workshop for ALL levels of Interior Crew.The workshop will include Service Styles, Housekeeping, Etiquette, Leadership and Team building. Concluding with a competitive fun Table Setting Competition.Please refer to Paola Caccavallo to organise your attendance and for further information.
ConferenceInformal (Benetti will provide polo and jacket)
Team BuildingCasual clothes (bring jogging shoes)
Dinner, 1st FebruaryCasual clothes
Alice in Wonderland Dinner, 3rd FebruaryWe kindly suggest to have a touch of Alice in Wonderland or better to dress up, THE BEST COSTUME will be rewarded! If you need a support we can provide you a Stylist Fashion Designer for your look. We can also provide you with a make-up artist and a hairdresser, upon request.
The hotel has a beautiful spa (please visit the website to see all the different treatments) also you can enjoy the Fantastic “terme”. Give a tour on the website to learn more.
To receive infos and book appointments refer to the Yachtmaster desk in the main Lobby or by email email@example.com
Fabio Ermetto was born in 1971. He graduated in Naval Architecture at the Rotterdam University of Technology in 2000; soon afterwards began working as Project Manager for Benetti, where he progressed as Sales Manager until 2006. He began then a new collaboration with DYC (Dutch Yacht Cooperation) in quality of Managing Director, before moving to The Netherlands where, as Sales and Marketing Director, worked for Heesen Yachts. He served as CEO of Fraser Yachts for over a year when, he moved from his position to the role of Chief Commercial Officer at Benetti.
He claims that his main strength lies in his ability to combine creativity, flexibility and the Italian taste, with the Northern European organizational method and vision.
Alessandro was born in Naples, Italy and started his love affair with seagoing very early, hopping from dinghies to family cruises and club racing.
Alessandro joined Benetti in January 2007 where he is currently in charge for Quality control and After Sales.
In this capacity, he coordinates a team of 30 professionals, located both at Benetti’s shipyards (Viareggio, Fano, Livorno) and at Benetti’s offices abroad (Hong Kong, USA, Brazil).
Alessandro has a Degree in Electrical Engineering and a Master in Naval Architecture.
Leisure time is all dedicated to his family and 3 children.
Tom was born in the north west of England. After completing a degree in Oceanography he was introduced to yachting as a deckhand in 1997 through a fortunate family connection. Preferring longer term positions he has worked on just half a dozen yachts in his career but each has provided an important education (and a lot of fun!) within an industry that has changed so much in the past 20 years. In the last 15 of those years, Tom has exclusively been Captain on Benetti yachts – 35m Blind Date, 63m Lionheart and currently the new 90m Lionheart.
When not on board, Tom divides his time between his family and three children and cycling (not always in equal measure!)
I graduated in nautical school in 1997 and in the same summer I started to work as part of deck maintenance on a military tug boat. At the end of 1998 I was given the chance to work on cargo ships (gas carrier). For the time off between contracts I worked as deckhand on yachts where I gained good nautical knowledge. Until 2000 I was working on Gas Carriers and Bulk Carriers reaching the rank of 3rd deck officer. In the time between I was called to work in the Company Office in Genova to help taking care of the Officer’s Certifications training schedule. Since 2000 I have been working for Carnival Cruise Lines (www.carnival.com) , where I started as deck cadet again and after 5 years I’ve reached the rank of 1st Mate.
In 2006 I’ve decided to move back on land and currently I’m working for Fraser Yachts in Italy part of Azimuth/Benetti – V.Ships shareholders. Since 2008 I’m managing the Crew Network office in Viareggio. Main duty is to select Crew for Mega Yachts and refer yachts into our management and charter fleet.
After 5 years in the energy sector, Daniela moved to the yachting industry in 2007. She started her career in a small brokerage company in Monaco where she could get a 360⁰ vision of the business and moved through it seamlessly from accounting and management to charter retail and finally charter management, which she found out to be her passion. Joining Fraser Yachts as part of their Charter Management team at the beginning of 2010, she successfully managed and promoted a large portfolio of yachts all over the world, most of which are still under her purview since the very beginning. With an impressive track record, she quickly raised through the ranks to become the head of the Europe Charter Management division in 2012. Fluent in Italian, English and French, enthusiastic and dynamic, Daniela has built up an extensive network of clients and captains with whom she has developed a close relationship, her primary focus being to understand their needs and to protect their interests.
Having spent more than two decades photographing and writing about superyachts, while interviewing the people who design, build and own them in the course of his work, Justin Ratcliffe is a leading photojournalist in his field.
“I believe in professional, no-nonsense journalism that informs the reader, offering genuine insight into the topic at hand,” he maintains. He has also collaborated with owners and shipyards to produce several hardback books on the subject.
He is based in Italy, the world’s most prolific producer of large yachts, but has travelled the globe to research stories for the yachting media. He specialises in the technical and design aspects of these magnificent vessels.
As the EASYTAX Commercial Director, Chris has an international background and holds a degree in marketing and accounting. Chris gained significant experience in the maritime industry being in charge of Customs formalities and passenger clearance on-board passengers’ vessels, and later on when working for a well-known Monaco-based maritime agency. Chris joined EASYTAX, a French leading fiscal representation company who focuses on handling VAT & Customs matters for yachts.
Karen has in excess of 15 years’ experience developing managers, leaders and professionals, through facilitation, training, 1:1 coaching and assessment. She has a passion for developing people which is evident in her positive, enthusiastic and supportive style of delivery. She has extensive experience of consulting across a wide range of industry sectors, both in the UK and abroad. Karen’s aim is:- “to create a relevant, enjoyable and highly participative event, which gives you practical tools that are truly valuable in the work place”.
Mr. von Stein is a graduate of the University of Texas in Dallas and became a Yachting Advisor in 2010 to International Registries, Inc. (IRI). IRI provides administrative and technical support to the Republic of the Marshall Islands (RMI) Maritime and Corporate Registries. He has been working in the yachting industry since the late 1990s and has covered various roles with leading firms ranging from finance, yacht sales, including new and brokerage, chartering, and management. Prior to becoming a Yachting Advisor to IRI/The RMI Registry, he was directly responsible for international sales of a leading United States yacht manufacturer covering Europe, Asia, the Middle East, and Latin American markets.
Mr. von Stein is an International Labour Organization (ILO) International Training Center (ITC) Certified Trainer of Trainers and Nautical Inspectors for the Maritime Labour Convention, 2006 and is a member of the Regulatory Affairs team of IRI.
Morten Jacobsen retired from the Royal Norwegian Navy as Rear Admiral in February 2014 after 40 years of service and has since managed and coordinated all Superyacht claims at Norwegian Hull Club, a mutual insurance company with more than 175 years in Marine Insurance.
He has his operational background from the Submarine Service as commanding officer, squadron commander and chief of staff, with additional operational experience from Joint Operational Headquarter.
Morten Jacobsen spent a large part of his military career within procurement and logistics. He is an experienced project manager and has been member or chair in several international weapon systems programs, among others the Nordic Standard Helicopter Program and NATO Submarine Rescue System.
He spent his last ten years in the Military as strategic leader in top-level command positions at Norwegian Defence Logistics Organisation (NDLO) and retired as Head of Naval Systems being responsible for all procurement programs and the technical management of the Navy fleet.
Morten Jacobsen is a member of the Executive Committee of the Superyacht Claims Adjusters Assosiation.
Hildegunn leads on Norwegian Hull Club’s communications and marketing strategy. She has been with the Club for over 15 years, and during this time has worked across multiple departments, gaining significant insight and experience of the business. She spent seven years in the loss prevention and emergency response team, where the team collated 1500 claims annually to form best practice advice for clients. She provided contingency awareness and training for clients, as well as giving advices on how to adapt emergency response solutions to new technologies.
Hildegunn is currently completing a master’s degree in communications at BI Norwegian Business School, with a focus on digital communications and innovation.
Fiorenzo Spadoni holds the current position of Manager Italy Yachting Centre coordinating RINA yachting offices in Italy and south of France.
He graduated in mechanical engineering from the University of Genova in 2001. After working one year as a researcher in underwater robotics at University and few more years as designer of automatic plants for shipyards, he joined RINA as a surveyor in 2005.
From 2005 to 2008 he was assigned to the supervision of several cargo vessels in Turkey, gaining a significant on field experience in the marine sector.
His expertise as a marine surveyor has been strengthened from 2008 to 2010 in Holland and finally from 2010 to 2012 in Rouen where he has been appointed to establish the first RINA station in France and he was delivering a wide range of RINA services relevant to cargo, cruise vessels and yachts.
Since 2012 he is in charge of all commercial activities and development of new services relevant to mega yachts and recreational crafts worldwide.
Since 2016 he also covers the position of Italy Yachting Centre Manager coordinating Genova, Ancona, Viareggio and Antibes offices and Genova Plan Approval Centre.
“Maxime grew up in the maritime city of Saint-Nazaire, France, where he found is first job in one of the largest shipyards in Europe. Then he moved to the largest shipyard in the world in South Korea as a new building technical advisor for LNG vessel and continued his experience in China as project leader with a leading Classification society for different types of vessel (LNG, Offshore supply, passenger ship). Maxime returned to France in 2015 to survey existing Yachts for Class and Flag inspection. He joined Fraser as Safety Superintendent and Deputy DPA in 2016. “
Here is the Bio for Katie Underwood (No picture):
“Katie is English and has been living in Italy for a number of years. Having earned a degree in languages in 1994, Katie lived in London where she worked as a purser on the Eurostar. Subsequent jobs included working as a negotiator for an estate agent, teaching English and working in personnel. The skills that she honed in these various fields are a great benefit to our staff as is the knowledge that she has developed working in the yachting industry these past 15 years.”